[So I think what is sorely needed in this case is precedent to be known. There needs to be some public knowledge of outcomes of past cases to guide us towards justice in future cases. We need to be able to cite these cases like "No way could I be banned for that because in CCP vs. Captain Butthead back in 2012 it was ruled that the defendant did in fact not violate the rules and I am doing the same thing".

Where does Customer Support draw the line for impersonation?
As much as we'd love to be able to draw a clear line, it is quite impossible.

I'm sure by now CCP staff has been told to not uter a word regading this issue. Why would they? Chances are it's only going to throw more fuel to the fire so it seems to me silly to think they are even going to mention they are looking into it or anything. If anything the next thing we are going to hear is a PR statement, if at all. A shame, if you ask me.

3. Admitting a mistake, apologize and rolling back to the old TOS wording.

4. Using this community response to better reword the TOS.

One might say that learning about how to best make use of the eve online TOS and GM mechanics, you are able to do more to defend yourself and punish people to hurt you than someone who does not know.

In other words, it's like learning to fit a tank. Or the right way to make optimal use of your rack of blasters.

I'm a tender pink newbie who's never scammed and if this "rewording" really will restrict the ability of players to try to scam anyone, including me, in the ways that made this game intriguing to me in the first place then they can have it. And no, no one can have my stuff. I'll just throw it all at the monument. After all, Burn Jita's how I learned about Eve in the first place.

I respect your view of it but it isn't all bittervets who don't want this.

This might be a bigger debacle than walking in stations was. Like others have said in this thread, I've never been prone to scamming, mainly because I do not have the patience, but caveat emptor should practically be the slogan of Condescending Dicks Eve Online. The ~meta game~ is what makes Eve what it is - without it, you'd just have a bunch of people shooting rocks and red crosses. It makes you think when you play, rather than just mindlessly follow quests. There are plenty of other games where you can collect 25 hides and get xp.

To throw the ball back to you:
In the hypothetical situation that we were to take no action in such cases, you'd be rather annoyed about Joe once you got wind that he's ruining your hard earned reputation, wouldn't you? Given that such characters as Joe usually don't go about wandering in space very often, you'd have no real recourse of hounding him down until the end of time either.